Terms of Service

1. General

1. These Terms set out the rules for using the Lisek panel available at lisek.alfabetmarki.pl ("Lisek", "the panel").
2. The service provider is Alfabet Marki sp. z o.o., ul. Strzałowa 13K/1, 87-100 Toruń, Poland, NIP (tax ID) 956 239 91 18, KRS 0001147842, e-mail: ks@alfabetmarki.pl ("Alfabet Marki", "we").
3. These Terms are terms for services provided electronically within the meaning of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.
4. Lisek is intended for businesses that work with Alfabet Marki and for people acting on their behalf. It is not a consumer service.

2. Definitions

• Client: a business whose social media Alfabet Marki runs under a cooperation agreement (the "Agreement").
• User: a person with a Lisek account, i.e. a member of the Alfabet Marki team or a person appointed by the Client (client portal).
• Platforms: the external services Lisek connects to: Facebook and Instagram (Meta), LinkedIn, TikTok, YouTube (Google).
• Content: posts, texts, photos, videos, comments, replies and other materials in Lisek.

3. What Lisek offers

Lisek lets Users:

• plan, prepare and publish Content on the Client's profiles on the Platforms;
• send Content for approval and approve it (client portal);
• read comments and messages from the Client's profiles and reply to, hide or delete them;
• view post statistics and create reports;
• use AI features (suggested texts, replies, images and publishing plans);
• manage tasks and exchange materials between the Client and the team.

The Agreement may define which features are available to a given Client.

4. Account and access

1. Accounts are created by Alfabet Marki or a team member by sending an invitation. Lisek has no public sign-up.
2. The agreement to use Lisek is concluded when the account is activated (the password is set) and lasts until the account is deleted.
3. Users keep their sign-in details safe and do not share their account with others. They inform Alfabet Marki without delay if they suspect unauthorised access.
4. Users may ask for their account to be deleted at any time by writing to ks@alfabetmarki.pl. Access for the Client's people ends no later than when the Agreement ends.
5. Alfabet Marki may block an account that breaches these Terms, the law or Platform rules, or that threatens the security of the panel.

5. Technical requirements

To use Lisek you need a device with internet access, an up-to-date browser (e.g. Chrome, Safari, Firefox, Edge) with JavaScript enabled, and an active e-mail address. Some features, such as video editing, may work only in newer browsers.

6. Rules of use

1. Users use Lisek in line with the law, these Terms and good practice.
2. Users must not provide unlawful content, in particular content that infringes the rights of others (including personal rights and copyright), or offensive or misleading content.
3. Users publish Content only on profiles they are authorised to manage, and only within the scope of the Agreement.
4. Users follow the Platforms' rules, in particular:
   • the Meta Terms of Service (www.facebook.com/terms) and the Meta Platform Terms;
   • the Instagram Terms of Use (help.instagram.com/581066165581870);
   • the YouTube Terms of Service (www.youtube.com/t/terms). By using YouTube features in Lisek, Users agree to be bound by them;
   • the LinkedIn User Agreement (www.linkedin.com/legal/user-agreement);
   • the TikTok Terms of Service (www.tiktok.com/legal/terms-of-service).
5. Users must not bypass Lisek's security, scrape data from it, try to access other Clients' data, or load the panel beyond normal use.

7. Content approval by the Client

1. Content prepared by the team may be sent to the Client for approval in the client portal.
2. Approval in Lisek means the Client agrees to the publication of the Content in the approved form and at the approved time.

8. AI features and automatic actions

1. AI features create suggestions: texts, replies to comments, images and publishing plans. Suggestions may contain errors.
2. Users review AI suggestions before publishing. The person who publishes or approves Content is responsible for it.
3. Content sent to AI is processed by the providers listed in the Privacy Policy.
4. Lisek carries out automatic actions (e.g. publishing at a scheduled time or a scheduled reply) according to the Users' settings.

9. Content and rights

1. The rights to the Client's Content and materials belong to the Client or its licensors.
2. The Client grants Alfabet Marki a non-exclusive licence to use these materials as needed to provide the services (storing, editing and publishing them on the Client's profiles) for the term of the Agreement.
3. Whoever uploads materials to Lisek is responsible for having the rights to them.
4. Stock photos and graphics from external tools (e.g. Canva) are subject to their providers' licences.
5. The Lisek software, its design and its name belong to Alfabet Marki.

10. Availability and liability

1. We work to keep Lisek running, but we do not guarantee uninterrupted availability. We plan maintenance to cause as little disruption as possible.
2. Lisek works through the Platforms' interfaces. Alfabet Marki is not responsible for their changes, outages or decisions, e.g. rejecting a post, limiting reach, blocking an account or changing the available features.
3. Alfabet Marki's liability towards the Client is set out in the Agreement. To the extent permitted by law, Alfabet Marki is not liable for lost profits.

11. Personal data

1. Personal data processing is described in the Privacy Policy: alfabetmarki.pl/lisek-polityka-prywatnosci.
2. Alfabet Marki processes the data of people who comment on or write to the Client's profiles on the Client's behalf, under a data processing agreement.
3. Data deletion instructions: alfabetmarki.pl/lisek-usuwanie-danych.

12. Security

Using online services involves risks such as password theft (phishing), malware or someone impersonating Alfabet Marki. Alfabet Marki never asks for your password by e-mail or phone. Use a strong password, don't leave it where others can see it, and sign out on shared devices.

13. Complaints

1. Complaints about how Lisek works can be sent to ks@alfabetmarki.pl.
2. A complaint should describe the problem, when it happened and how to contact you.
3. We reply by e-mail within 14 days of receiving the complaint.

14. Changes to the Terms

1. Alfabet Marki may change these Terms for important reasons, e.g. changes in the law, in Platform rules or in Lisek's features.
2. We announce changes in the panel or by e-mail at least 7 days before they take effect. Users who do not accept the changes may ask for their account to be deleted.

15. Final provisions

1. Polish law applies to matters not covered by these Terms.
2. If these Terms and the Agreement differ, the Agreement prevails.
3. Disputes are settled by the court competent for Alfabet Marki's registered office.
4. These Terms are available at alfabetmarki.pl/lisek-regulamin. If the Polish and English versions differ, the Polish version prevails.